• 10% Discount for opening a Customer Account with Code:  NEWC23
  • Free Shipping from $50 / 50€ / £50 *

Exchanges & Returns

Exchange An Article

The article does not fit, or is different than you imagined? No problem!

Regarding the return or exchange, please follow our process step by step. You can find information in this table:
Europe Non-EU USA Rest of the World

Process
Prozess
Processus
Processo
Proceso
Proces

Please return the products to our European warehouse.

Please send the products back to our European warehouse. This is a shipment that requires a customs declaration.

Attach the CN 22 (customs declaration document) to the outside of the package.

Here you can download the customs document and return instructions.

Please send the items to our US return center.

Please send the items to one of our return centers.

Address
Adresse
Dirección
Indirizzo
Adres

Rehband Returns
Langenhäger Straße 17
37115 Duderstadt
Germany

Rehband Returns
Langenhäger Straße 17
37115 Duderstadt
Germany

Rehband Returns
20770 US Hwy 281 N
Ste 108-296
San Antonio, Texas 78258
USA

Rehband Returns
Langenhäger Straße 17
37115 Duderstadt
Germany

or

Rehband Returns
20770 US Hwy 281 N
Ste 108-296
San Antonio, Texas 78258
USA

Exchange
Umtausch
Échange
Intercambio
Scambio
Uitwisseling

Please order your new size again in our webshop.

Refund
Gutschrift
Remboursement
Reembolso
Rimborso
Terugbetaling

After we receive your return, we will process it immediately and you will receive your refund.

Refunds can take up to 10 days after we receive your package, depending on your payment method.

Return requirements

  • We accept exchanges or returns within 30 days of receipt.
  • Items must be in original packaging with all brand and product labels/tags/instructions attached.
  • Items must be unwashed and unused.
  • Customers are responsible for return shipping costs unless our customer service department determines that we are at fault for an order error or product defect.
  • Original shipping charges will not be refunded.
  • Products returned to us by mistake or incorrectly are the responsibility of the sender.

We cannot accept a return if...

  • a returned product does not meet Rehband's return requirements.
  • a return is sent to an incorrect address.
  • a return occurs more than 30 days after receipt of the item without specific authorization from Rehband.
  • the item has been damaged or permanently altered in any way.
  • the item is damp, dirty or shows other signs of damage.

Haven't received your refund yet?

Still waiting for your refund? We know this can be annoying! Depending on the courier service and the country you are returning your items from, it can sometimes take up to 14 business days (plus weekends and holidays) for the return to be delivered to our returns team and processed.

If your return is marked as delivered, be patient, our returns team is working on it! Please allow at least 5 days from receipt and acceptance of your return for your refund to be completed. However, if you would like to contact our customer service regarding your return, please include the following information with your message:

  • Proof of return postage (e.g. a receipt),
  • the tracking number,
  • your order number.

We will get back to you as soon as possible!

Have more questions?

Please contact our support team at support@rehband.com or use our contact form.